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GDPR / PRIVACY / CONFIDENTIALITY

Additional Details – Re: Security, Confidentiality and Online Services:

If you require your counselling or hypnotherapy sessions online it is essential that you have a quiet, safe and secure room where you can be alone and not be overhead for the duration of the session. It is important to have a computer or laptop to work from that has good quality security, a working webcam, audio speakers and has been fully charged and is also plugged in during the session. This will prevent interruption to your important sessions especially if we are doing techniques that can cause reactions.

We also recommend having water next to you as this will help with easing any dehydrated you may have after talking and doing hypnotherapy work. Also having tissues available is important due to the nature of what reactions counselling and hypnotherapy can do. By having all these items within arms reach helps you not having to leave the room and interrupt your own session.

I offer Zoom and FaceTime as a way of having your online counselling / therapy because they are end to end encrypted and have been shown to be a very safe medium to work in with counselling, although we cannot always guarantee complete confidentiality. When starting online sessions you are agreeing to abide by the terms and conditions as mentioned and as those mentioned in the contract example shown below. 

GDPR Legislation – Your Own Rights

I am obligated to let you know what data is held about you.

• You can request to view any data held with either your name or client number on including your session notes, creative work etc.
• If you feel that anything within the paperwork stored is incorrect in any way then we will work together to get it changed.
• You can, at anytime withdraw consent to having anything stored about you, however, please bear in mind that due to the legal and professional obligations I have some information has to be kept.
• By going ahead with your Counselling, Clinical Hypnotherapy or any of the services I provide you are agreeing to the terms mentioned above and below:

Additional Details for Protection and Privacy of your Personal Details:

I take your privacy and protection seriously and all the data that I collect from you in relation to your counselling or therapy is kept confidentially in accordance with the current General Data Protection Regulations (GDPR) and I am registered with the ICO.

My Privacy and GDPR Policy:

I collect and store information / data within the following method:

• All information I ask for from you via email will be kept to a minimum. My email system is encrypted and when data is sent through the information is printed off and added to your file which is kept in a locked filing cabinet in my office. Data including your email address is then deleted from my computer system to ensure your privacy and confidentiality is protected.
• All additional information such as contracts will be kept in a separate locked filing cabinet in my office. In order to protect your privacy and confidentiality further, I will provide you with a client reference number so that any additional work, creative work and sessional notes we do in the counselling room does not have any of your personal details on it. This information is stored in a separate file to your personal details and again will still be kept under lock and key.
• With regard to insurance, I am required to keep all my records for up to 6 years after which they will be shredded. By clicking on my email address within my website you are agreeing to me collecting your name, email address and the details of why you want to use my services.

How I will use your personal information?

As part of the BACP Ethical Framework, I follow I am required to have supervision with another qualified counsellor once a month which is to ensure that I continue to work in an ethical and safe way. When I am in sessions with my supervisor I may use your first name only in a way of being able to reflect on the work I am doing with you. You will not be identified in any way to my supervisor.

As per the BACP Ethical Framework in emergency rules of confidentiality may have to change. For example, if I believe that you may be at risk of harm there may be a requirement, with your permission, to contact another appropriate professional to support you, this could be your Community Mental Health Team or GP. Another example is if I believe that you are at risk of immediate harm to yourself or others or I feel that you are intending to commit a crime such as money laundering or terrorism, I have a legal obligation to inform the relevant authorities without your knowledge or consent.

In the event of me becoming seriously ill or even dying, I have arranged for my supervisor to contact you and signpost you to alternative services.